How soon after a conduit is occupied, do I need to submit an application?
Within 10 business days of occupying a conduit, the tenant must submit
an Application for Conduit Space to the ECSC. Rental charges shall commence
as of the earliest date each conduit section is occupied by a rope, innerduct
Does ECS allow tenants to reserve conduits for future growth?
Tenants are not permitted to "reserve" conduits for future use.
If ECS determines that the tenant does not have an immediate need for
the conduits, ECS may require the tenant to surrender the conduits to
other tenants with immediate needs for such space.
How do I request a Bonded Duct?
When a tenant cannot find a spare conduit in a desired route and believes
that there are no reasonable alternative routes available, the tenant
may request that ECS "reinforce" an existing section with additional
conduits. All reinforcement requests must be made in writing. When ECS
receives a reinforcement request, a "Ten-Point Checklist" will
All written requests should be sent to the ECSC via first class mail
Empire Customer Service Center (ECSC)
140 West Street
New York, NY 10009
Attention: Asset Manager
Fax: (212) 519-4921
Does ECS provide tenants with maps and subsidiary information upon
ECS maintains records about its underground infrastructure and its tenants'
use of the system. Tenants may obtain copies of certain ECS records, such
as "table" maps and Duct Utilization System (DUS) cards, in
order to plan routes through the system. To the extent available, ECS
can also provide digital copies of any records maintained in that format.
Most record requests can be handled on an ad hoc basis, free of charge.
However, ECS shall bill tenants for the costs of retrieval, reproduction
and shipping of large requests for records.
Some ECS records may contain competitively sensitive information. ECS
has a strict policy against disclosing its own confidential or proprietary
information or that of its tenants. To safeguard such information, ECS
may restrict access to certain records. When responding to tenant record
requests, ECS will redact certain records (i.e., DUS cards) to eliminate
information relating to other tenants.